Shipping policy
Shipping Policy
Thank you for choosing Lail. We are committed to ensuring that your orders are delivered promptly and safely. Please review our shipping policy below:
1. Shipping Locations
- We currently ship to addresses within the UAE and selected international locations. Please contact us for specific international shipping inquiries.
2. Processing Time
- Orders are typically processed within 1-3 business days after payment is received.
- Custom or made-to-order items may require additional time, which will be communicated at checkout.
3. Delivery Time
- Within the UAE: Delivery typically takes 2-5 business days.
- International shipping: Delivery times vary depending on the destination and shipping method. Estimated times will be provided at checkout.
4. Shipping Fees
- Shipping fees are calculated at checkout based on the delivery location and the weight of the order.
- Free shipping may be offered for orders above a certain amount, as indicated on our website.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor its progress.
6. Delayed or Lost Shipments
- If your shipment is delayed, we will notify you and provide updated delivery estimates.
- In the rare event of a lost shipment, please contact us at admin@buildplate.ae for assistance.
7. Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please email us at admin@buildplate.ae within 48 hours of delivery with photos of the item and packaging. We will resolve the issue promptly.
8. Contact Us
For questions or concerns about shipping, please reach out to us at admin@buildplate.ae. Thank you for trusting Lail with your decor needs.