Refund policy

Return and Refund Policy

Thank you for shopping with Lail. We value your satisfaction and strive to ensure you love your purchase. Please review our return and refund policy below:

Returns

• Items can be returned within 21 days of receiving your order. After this period, we are unable to offer a refund or exchange.
• To initiate a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

Refunds

• Refunds will only be processed for returns requested within 21 days of delivery.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 12-14 business days.

Non-Returnable Items

• Customized or personalized products.
• Items damaged due to misuse or improper handling.

How to Request a Return

To start a return, please email us at admin@lail.ae with your order details and reason for the return. Our team will guide you through the process.

For any further questions, feel free to contact us.

Thank you for choosing Lail, where elegance meets innovation.